Help & support

Start with the smallest next step.

Find your customer guide, account help, and support below. For direct help, email support@taproute.cc.

Download Tap Route ConnectorCurrent installers for Mac and WindowsOpen Customer quick startSign in for your step-by-step setup guideOpen

Connector is offlineGet your presentation computer connected again.

Make sure ProPresenter and Tap Route Connector are open and the computer has an internet connection. Your customer setup guide covers the detailed connection checks.

Open customer setup guide

Subscription or charge questionManage renewal in the billing portal or review the policy.

The workspace owner can open Plan & billingin the dashboard and choose Manage billing. For refund and access details, read the cancellation policy.

Cancellation & refunds

Contact Tap RouteSend enough context to reproduce the issue safely.

Email support@taproute.cc and include the workspace name, campus and presentation area, macOS or Windows version, connector version, time of the problem, and what you expected to happen.

Do not send passwords, payment-card details, pairing tokens, connector credentials, or full slide notes.

Safe routing comes first.

If the live connection is uncertain, stop the connector and test the saved fallback before the event begins.