Effective September 7, 2026
Cancellation & refunds
Tap Route subscriptions are paid, recurring subscriptions. These rules also apply to pilot customers unless a written order says otherwise.
Cancel a subscriptionStop renewal from the Stripe billing portal.
- Sign in as the workspace owner.
- Open Plan & billing in the dashboard.
- Choose Manage billing, then cancel in the Stripe portal.
Cancel before the next billing date to avoid another renewal. If the portal is unavailable, email support@taproute.cc from the workspace owner's address before the renewal date.
When cancellation takes effectAccess normally continues through the paid billing period.
Unless Stripe Checkout or the billing portal says otherwise, cancellation takes effect at the end of the current paid period. The subscription will not renew after that date. You remain responsible for charges already incurred and any taxes or amounts due.
RefundsPaid periods are generally nonrefundable.
Subscription charges are generally nonrefundable, including for unused time, a changed plan, or a workspace that was not configured. We do not ordinarily provide prorated refunds or credits for a partially used billing period.
We will provide a refund when required by applicable law. If you believe a charge is duplicate, incorrect, or unauthorized, contact support@taproute.ccpromptly with the workspace name and Stripe receipt number. Do not email payment-card details.
Pilot participationPilots use published paid subscription pricing.
Pilot customers choose and pay for a subscription at the price displayed in checkout. No separate pilot price applies unless Tap Route and the customer agree to one in writing before checkout.
Routes and data after access endsLive control pauses; the saved fallback remains the safe path.
After paid access ends, configuration changes and connector control may be disabled. Public presentation-area links use their saved fallback instead of a live keyword route.
When the subscription reaches its final canceled state, the workspace is scheduled for deletion after 30 days. Export the workspace before that window ends or contact support promptly if you need help retrieving it.